1.) Questions about purchasing through the website

2.) Questions about cpdwise.com courses and CPD

3.) Questions about courses

4.) Questions about certificates and the learning log

5.) Other Questions

1.) Questions about purchasing courses through the website

Do I need to have or get a PayPal account to buy a course?

No. You can pay with Visa, Master Card, AMEX, Discovery OR PayPal.

What currencies can I pay in? / How do I pay in a currency other than Euro?

Currently we can accept payment in EURO, UK£ or US$. When you register on the site for the first time you select your desired currency from the drop down menu.

Please explain the payment screen?

Below is a screenshot of the payment screen with comments added.

How are credit card transactions processed?

cpdwise.com never sees your credit card details. We use PayPal to process credit card transactions. You do not need a PayPal account to purchase a course on cpdwise.com, it works like any other online payments system.

You will receive an e-mail from PayPal confirming the transaction. This is just a confirmation and NEVER requires a response.

When entering my details to pay by credit card the system insists I enter a post code. In my country we do not use post codes, what do I do?

Just type in any five digit number, such as 00000.

Do I get a receipt for my purchase on cpdwise.com?

Any member making a purchase on cpdwise.com can get a receipt for their transaction(s) at any time by logging into their account and clicking on “Receipts”.

Anyone booking a place on a training calendar event will receive a confirmation e-mail (members will also get a receipt).

What will appear on my credit card statement?

PAYPAL * CPDWISE.

What is your Cancellation/Refund Policy?

Prior to first accessing a course and within 7 days of the date of purchasing a course (the cancellation period), if for any reason you decide to cancel your subscription to a course and want a refund, you must notify cpdwise.com in writing (e-mail is fine). As long as we receive notice of your desire to cancel within the cancellation period you are entitled to a full refund.

Once you have accessed the course or the cancellation period has elapsed, it will not be possible for cpdwise.com to provide a refund. If you have been unable to access a course as a result of technical difficulties on the part of cpdwise.com, you may be entitled to a refund.

This does not affect your statutory rights.

Why does VAT (The Irish equivalent of Sales Tax) look so complicated and how does it work?

What you need to do…
If you are a member of cpdwise.com, when in the shopping cart only fill in a VAT number if you have one and are from an EU country other than Ireland. The system will work out the VAT for you. You will see the final total before you are prompted for your credit card details.

For your information…
All EU countries operate similar rules for charging VAT for services delivered over the Internet. In practice it is quite simple, but just takes a little getting used to. Here is how it works.

The rate of VAT for all purchases of online courses on this web site is generally 21%. Depending on your place of residence and on whether or not you are in business we may or may not have to charge you VAT. Once you provide your address and VAT number (if applicable) when ordering our system will automatically know whether or not the transaction is liable for VAT. Below is a summary of when we are obliged to charge VAT.

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2.) Questions about cpdwise.com courses and CPD

Do cpdwise.com courses count as structured CPE/CPD?

They are and here is why.

The professional bodies listed on this site in NO way restrict who provides you with your CPD. They are much more focused on ensuring that you benefit professionally from the CPD that you do.

To be considered CPD a learning activity must benefit you professionally in your current role or in meeting your career aspirations.

To be considered structured or verifiable CPD evidence that you completed the activity must be retained, generally for at least three years.

cpdwise.com provides the evidence that you completed the learning activity, by producing a certificate on completion of each individual course. This certificate is generated by our Learning Management System only after the course is completed and provides satisfactory evidence of your participation in the learning activity for the course to be considered verified.

So in answer to the question are cpdwise.com courses structured CPD? Yes cpdwise.com courses are structured and verified CPD as long as they are off benefit to you professionally.

More info for ACCA and ICAEW members.

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3.) Questions about courses

I have purchased a course. How do I access it?

Once you have completed the purchasing process, your course is immediately available to you. Click “continue shopping”, and you will be brought to your home page which contains a list of courses you are registered for. Each time you log into your account all the courses you are registered for will be listed here. Just click on the link with the course name.

Why is there a date beside the name of each course on my home page?

This date refers to the date when your access to the course expires. Once this date passes you will no longer be able to use that particular course. The length of time you will have access to the course for is clearly indicated prior to purchase.

Do I have to complete my course in one session?

No, you can complete your course in as many sessions as you like. Even after you have completed your course it will remain in your account for you to revisit as many times as you like until its expiry date.

How many chances do I get to answer the "test yourself" questions at the end of each course?

As many as you require. Feedback will be provided if you get an answer incorrect.

Is it possible to extend the length of time I can access a course I have subscribed to?

The length of time you have access to your course is clearly indicated in the course description. It is not possible to extend this as it would require cpdwise.com renegotiating with content providers.

I am experiencing technical difficulties. Where should I look for help?

See the “help” section of this website.

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4.) Questions about certificates and the learning log

What records of my learning activity are maintained for future reference?

Once an online course is completed a certificate of completion is issued and details of the course are automatically entered in your learning log. These are easily accessible any time you are logged in.

Can I enter information about other learning activities in the learning log?

Yes

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5.) Other Questions

Can I link my website to cpdwise.com?

Yes, we would be delighted to have as many links as possible to this web site as long as the linking website does not contain offensive content.

Do you have an affiliate program and how does it work?

Potential affiliates should make contact with us. If we both think there are good synergies between our web sites, we can register you as an affiliate. We then provide you with the code to place a link on your website, together with a user name and password so you can check on the returns accruing to you from the relationship.

Once sales are generated and the cancellation period has elapsed we pay commission quarterly. If your commission is below our minimum payout, the balance moves forward to the next quarter. It’s that simple.

Commission is paid on sales from our course catalogue and discount schemes only.

Our firm wants to put a number of our employees on a range of cpdwise.com courses. Is this possible?

Yes, please review the corporate clients section of this website for more details.

I am running a series of lectures; can you place them in your Training Calendar and organize online booking for me?

Yes, just contact us and subject to your courses being relevant to our target audience, we would be happy to list them, with or without online bookings.

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