Having created a new client and developed a healthy relationship, it's tempting to believe that you have reached the end of the sales process. It is easy to make the mistake of focusing only on the close. Successful salespeople, however, recognize that the initial sale is the springboard to a completely new phase in the sales process.

Good customer care that develops your relationship with the client can result in new business opportunities: selling more of the same products and services as well as new ones.

This tutorial will show you how to build upon the initial sale using effective after-sales tactics.

Objectives
On completion you will be able to:

• Recognize how to turn customers into champions
• Identify tactics for building relationships with your customers
• Deal with customer complaints efficiently

Registration Information

This short online course can be purchased individually or as part of the following discount scheme(s).

• Business Skills

This course is one of a total of 43 online courses and nearly 60 hours of learning that make up our business skills package, all for  just €137. The package works out at just €2.33 per hour of material.

Once purchased, you will have access to this course for 365 Days.

Cost:

25.00

UK£ EUR US$   excluding including VAT*

Related CPD Courses

• Building Rapport and Call Introduction
• Client Needs and The Sales Cycle
• Closing and Negotiating
• Developing a Sales Solution
• Prospecting
• Selling the Benefits
• Selling Value

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This course and our other finance online courses can be relevant CPD for many professionals including members of:

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AICPA - American Institute of Certified Public Accountants

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ICAS - Institute of Chartered Accountants of Scotland

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